8:00am

-

5:00pm

Agent and Dealer Symposium Registration

8:00am

-

6:00pm

Exhibitor Registration

1:00am

-

5:00pm

Attendee Registration - Attendees that are in town early, stop by the registration counter and pick up your badge and avoid the lines!

9:00am

5:00pm

Agent Symposium (additional fee required)
The Only Event Exclusively Designed for Automotive General Agents

1:00pm

-

5:00pm 

Dealer and Industry Symposium: (additional fee required)
How to Create and Implement a Social Networking Strategy

5:00pm

-

6:00pm 

Agent Networking Reception

7:00am  

-

8:00pm

Registration Open

8:00am

-

9:00am

Continental Breakfast and Exhibit Show Kick Off! (Exhibit Hall)

9:00am 

-

9:45am

Welcome and Keynote Presentation: Keeping Credit Available and Affordable
Keynote Speaker: Stephen Wade, Vice Chairman, NADA

9:50am

-

10:30am

Keynote Presentation: The New World of F&I:  Today’s Realities and Tomorrow’s Promise
Keynote Speaker: Forrest Heathcott, President, JM&A

10:30am

-

10:50am

Networking Break

10:50am

-

11:50am

Captive and Independent Lenders Panel

Workshop:
Technology Zone-How Agents Are Employing Technology to Better Serve Dealers

Panel Session:
Selling Profitably to Today's Digital Up

12:00pm

-

2:00pm

Lunch and Expo (Exhibit Hall)

2:00pm 

-

3:00pm

Industry Executive Panel

Workshop:
Wall Street Reform: The Truth About the Dealer Exemption

Panel Session: Mobilization Nation

3:00pm

-

4:00pm

Panel Session:
Direct-to-Consumer Product Sales and What It Means to You

Workshop:
Drilling Down to the True Objection

Workshop:
Dealing with Difficult Staff and Unrealistic Customers

4:00pm 

-

4:15pm

Networking Break

4:15pm 

-

5:15pm

Special Finance
Panel

Workshop:
How Good Agents Can Assist Open-Minded Dealers

Workshop:
Closing Today's Consumer and Understanding the Pressures They Face

5:15pm 

-

6:15pm

Panel Session:
The F&I Factor: Connecting with Today's Post-Recession Customer

Workshop: The Secret Value of Ongoing Training

6:15pm 

-

8:00pm

F&I Reception and Expo (Exhibit Hall)

7:00am

-

7:00pm

Registration Open

8:00am

-

9:00am

Continental Breakfast and Expo (Exhibit Hall)

9:00am

 -

 10:00am

Keynote and Award Ceremony
Keynote Speaker:
Kevin Westfall, Senior Vice President, Sales, AutoNation

10:00am

 -

 11:10am

Panel Session:
Setting Up Your F&I Department for Success in Today's Margin-Compressed Environment

Workshop:
Income Development for the Future - Realizing F&I Opportunity with Every Type of Traffic Source 

Workshop:
The Secrets to Successful Sales

11:10am

- 

 11:30am

Networking Break

11:30am

 -

12:45pm

Panel Session:
Building Value in Today's F&I Presentations

Workshop:
Navigating the Risk-Based Pricing and New Privacy Notice Rules

Workshop:
Winning the Customer Retention Game: New Strategies and Techniques for Turning Ups Into Lifelong Customers

12:45pm

 -

 2:00pm

Lunch and Expo (Exhibit Hall)

2:00pm

- 

3:15pm

Panel Session:
Improving F&I's Success Rate: New Selling Techniques for Today's Customer

Workshop:
F&I's 7 Deadly Sins

Workshop:
Getting Back to the Basics: How to Grow F&I Profits with Fewer Selling Opportunities

3:20pm

 -

 4:30pm

Panel Session:
How F&I Can Drive Service Profits

Workshop:
The Secrets of Top F&I Managers

Workshop: 
Marketing to Pre & Post Discharge Bankruptcy Customers

4:30pm

 -

 6:00pm

F&I Reception and Expo (Exhibit Hall)